Quote from: BK8.Official on Today at 09:33:30 AM

Dear Misterios,

The account in question has been reactivated and allowed to play as usual. The balance has also been credited back. Kindly check if you are able to access your account without any problems.

My apologies for the inconvenience. Rest assured that customer satisfaction is our priority, and we take any complaint seriously. Don't hesitate to contact me if you have any more issues. Also, kindly mark this case as solved if there are no further issues.

Thanks,
BK8 Support

Dear bookmaker representative.
Please don't think that I want to tell you what to do. I just sincerely don't understand. Why did your representative in the chat (this is the only opportunity for official negotiations with BK8) repeatedly repeat to me: "your case has been checked several times and a decision has been made. There will definitely be no revisions"
Now I understand that you work honestly. And you have no desire to somehow deceive your clients. Then why did this situation happen? Do you trust your automatic system too much that you don't even leave a chance for feedback from such a client?!

Is there any way to resolve such disputes before publishing on the forum? I sincerely don't want to write bad words about a very good bookmaker! I am sure that you also do not need unnecessary mentions in such topics. BUT how? Could you leave your email contacts or allow messages on this forum from new users. I am sure that I am not the last person to get into this situation!

I will look forward to your comment

MisterMass

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