Quote from: holydarkness on April 30, 2025, 04:50:23 PM

Quote from: ymcmbitcoin on April 30, 2025, 11:37:41 AM

Yes, I first emailed on April 21 which is 9 days ago. I've also included the complaints email as I've found in some threads here on subsequent emails. https://ibb.co/QFKKQQvD https://ibb.co/QFKKQQvD

I have not gotten a reply yet, so should I be concerned? How would you suggest escalating this?

I fixed the "broken link" by adding space to it, I believe the image is on "QFKKQQvD" of ibb. Can you or someone else please reupload to talkimg? I've been toying around for a while with different browsers and VPN, but it seems ibb hate me a tad bit more than usual today, as I still got hit by 504 error.

Here is my email to:
compliance@rollbit.com,complaints@rollbit.com,legal@rollbit.com,razer@rollbit.com

Hello,

Email address associated with your Rollbit account: [REDACTED EMAIL]

Rollbit user ID: [REDACTED USERNAME]

Your name and address: [REDACTED NAME] [REDACTED ADDRESS]

Confirmation that you are willing to video KYC (via our third-party KYC provider, GetID) should this be required during the complaints procedure: I've already done all your KYC I have no issue with KC this is my only account.

Summary of the issue including supporting evidence where appropriate & Your proposed resolution should your complaint be upheld:

I am writing about the $30,000 withdrawal hold on my account despite completing all required verification procedures. I have provided comprehensive documentation including government ID, proof of address, and all requested supporting materials as needed by your KYC protocols.

Let me be absolutely clear: I have only ONE Rollbit account - this account. Any evidence suggesting it is incorrect? Since creating my account, I have followed your Terms of Service and have won these funds through legit sports bets on your platform.

Your message implied dishonesty without providing any specific evidence or explanation. This places me in an impossible position where I'm being asked to address accusations without knowing what they entail. This violates basic principles of fairness in financial transactions.

I request:
- Immediate release of my $30,000 in winnings
- Specific details regarding what triggered this allegation
- An opportunity to address any actual concerns with tangible evidence

If there's been an internal error or misidentification, I need to know precisely what information led to this conclusion so I can definitively clear my name. These are legitimate winnings that I am legally entitled to withdraw.

I have always acted in good faith. Withholding rightfully earned funds without specific evidence or a clear path to resolution is unjustifiable. I expect a quick response with either my funds released or specific, actionable information to help you understand your concerns.

Thank you for taking the time to resolve this matter.

Sincerely,
[REDACTED NAME]

ymcmbitcoin

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