Quote from: holydarkness on June 06, 2025, 04:10:14 PM

Quote from: konstantin92 on June 05, 2025, 08:08:01 PM

Quote from: holydarkness on June 04, 2025, 09:58:13 AM

Quote from: konstantin92 on June 04, 2025, 08:26:31 AM

Quote from: holydarkness on June 04, 2025, 05:11:04 AM

Sorry, got distracted by other cases and IRL issue.

Razer returned to me by 2 June. Summarized, it's on the compliance team's hand now, and he can't intervene if compliance didn't ask for him to jump in. So, we can only sit and wait.

Everything is very strange, they themselves reported that the bet was marked by the sports line provider, but they still have not been able to solve the problem, although the bet was on the top event of the French First League. And now I have not received an answer from them for more than a month, the money is in the casino account but I can neither place a bet, nor play slots, nor deposit or withdraw money. They are simply silent and this casino still has a high rating. They also issued their token

Given you're already willing to let go of the fund and aiming to play in casino-only mode, and given Rollbit doesn't give any answer [yet], may I suggest to change casino? Preferably one that doesn't use Betby as their sportprovider? Maybe that's the best way?

Don't you think, looking at this whole situation, that rollbit is deliberately delaying the solution of the problem and completely ignoring me? More than a month has passed without a response from them, at first they wrote that I have several accounts, then they wrote that the problem is in the provider of the line for sports events, but what problem did not write, maybe this is also a fictitious problem? My bets were on top events with a huge limit, what could be wrong with these bets? My opinion is that the casino ignores me and is trying to appropriate my money. Please review the rating of this casino, they have a lot of unresolved problems lately and they ignore everyone. It's a pity, but this casino inspired confidence, I hope they will still be able to solve the problems, but hopes are fading with each passing day

Deliberately delaying the solution? In my opinion [since you asked for it], I don't think so. They simply choose a wrong strategy to funnel everything into one channel instead of distributing duties. But hey, they try a solution. If they finally see it doesn't work, they'll revert to the original one or revamp their dispute resolution method.

About their response, yes, the responses were poor, I've brushed it on many occasions. It could be better. It should be better. Throwing blanket response to their players is stupid and just unnecessarily escalate things instead of help deescalate situation during a dispute resolution attempt. I've made Razer know about this opinion of mine, and that's the extent of what I can do.

About rating them... well, not exactly my place to give rating.

If you're interested to try other casino [that don't use betby, just to be safe] instead of dwelling on this moot matter, though, I can try to reach some of my contacts to see if their marketing division would let you transfer your progress to their casino. If you want?

Hi, can you ask Raizer what this message means? And why do they talk about different things on different communication channels, and in some places don't answer at all?

konstantin92

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