Quote from: holydarkness on Today at 08:11:22 AM

Quote from: DockCableWhite on July 23, 2025, 09:34:57 PM

Quote from: BC.Game Support on July 23, 2025, 09:28:53 PM

Hello DockCableWhite,

We afraid we can not reinstate your account.

Our security team flagged the account for possible breach and multi-account. This decision, we afraid, is final.

I must unequivocally state that I find these new accusations of "multi-account" to be completely baseless and utterly false. This is a grave and unfounded accusation. I have never operated more than one account with BC.Game, nor have I engaged in any activity that would constitute a "multi-account" violation.

Furthermore, regarding the "possible breach" and "unauthorized access" claim, you have still failed to provide any specific details or evidence. Now you add "multi-account" without any substantiation. These are serious allegations that demand concrete proof and transparent explanation, not just vague statements.

My only action was a legitimate attempt to withdraw my own funds from my single, legitimate account. I have diligently provided all requested verification information multiple times, which should confirm my identity and legitimate ownership.

To simply declare the decision "final" without presenting a single piece of evidence to support these severe claims, while simultaneously holding my funds, is completely unacceptable and appears to be a clear attempt to avoid paying out legitimate winnings.

I demand that you provide immediate and specific evidence for both the alleged "possible breach" AND the "multi-account" claim. Without such evidence, your decision is arbitrary and constitutes a refusal to return my rightful funds.

I think that kind of evidence can't be provided for public consumption due to their private nature and it probably also contain the casino's detection algorithm. If you don't mind, I'll be your eyes and get them to explain further about this verdict along with their supporting evidence?

Thank you so much for this offer, holydarkness. Yes, please, I would absolutely want you to be my eyes and get them to explain further and provide that supporting evidence.

I am particularly eager to see any proof of "multi-account" usage when I definitively only have one single account with BC.Game. It's truly baffling. I also don't understand how one is supposed to prove something that simply didn't happen, like using new devices or engaging in any unusual activities that might have tripped their system.

Given all this, I'm starting to feel like my situation has reached a dead end. Do you think this means the money I won, which is currently held, will never be returned to me?

Thank you again for all your efforts.

DockCableWhite

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