Quote from: Somekindabitcoin on March 11, 2015, 09:49:43 PM

I would suggest contacting Spondoolies tech straight up if the miners have a warranty.

Thank you for the advise

. And I would, but I do not feel that Spondoolies is at fault here. Since BitcoinWare says they test each unit before shipping them out, I would imagine they would notice if the SP20s were this used and damaged and BitcoinWare should have already settled the situation with Spondoolies.

I received this email from BitcoinWare:

Quote

Sorry for the issue here. The miners were shipped in good working order, and tested before shipping.

It definitely looks like there was some shifting damage to the board alignment, as you mentioned.

Please send your photos to this email address, and we will open a case for the shipping insurance with DHL.

Based on the information about the shipping insurance claim, we can ship a replacement unit to you and have you return the damaged unit after the claim is opened.

We will contact you at this email to confirm the shipping insurance claim and the return procedure.

Please contact us directly by email if you have any questions.

Best regards,
BitcoinWare

to which I replied:

Quote

Thank you for your reply. However, I do not feel that DHL is at fault. The packaging arrived flawlessly (as can be seen from the photographs) and the damage appears to have needed very much force, enough that it would be reflected in the packaging.

Notwithstanding, this does not address the fact that these units are both, very clearly, very used. As I have stated in the public post, I feel it would be most fair to either fully refund my money or send me two brand new, unused, untested, factory sealed units. In either case I will ship these units back to you at your expense, just as you sent them to me.

I look forward to your response.

PleaseMakeRightBTCware

Posts

Merits