Quote from: getbitcoin on February 14, 2012, 03:11:58 AM

Hey everyone. Two big new changes we're making, starting today:

- As some of you might have noticed, our customer service is slower than it used to be. We are, simply put, victims of our own success, and have had too many customers every day to deal with things as timely as we'd like to. So, we're bringing on two new full-time customer service people to deal with the load. This means that, as soon as we've gotten things up and running this week, emails to customer support, invoices for ACH payments, and confirmation of cash deposits should take minutes rather than hours during the business day. You can contact our new support people at support@get-bitcoin.com.

- We've re-added Western Union as a form of payment. As this thread testifies, we've had problems with this in the past, so we've taken measures to ensure that payments are processed as soon as possible and within our 24-hour guarantee. Please do let us know if you've had any issues with our Western Union or other services.

Both excellent developments - glad to hear that you'll be increasing your customer service capacity! Although I had a pretty terrible first experience with get-bitcoin.com, I'll support any business that strives to improve itself for the good of their customers. I look forward to making a small order sometime in the near future.

- grahamgreene

grahamgreene

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