Quote from: Roypack on September 07, 2015, 01:06:23 PM

I submitted my loan listing 3 days ago and up to now is still in review.

Despite verifying all the information and having a credit score of B- I was asked to send photos of my facility and myself in the facility which I did and the response was they were good and further asked to send the same pictures direct from the camera of phone that took the pictures which I did and from there no response.

I would rate btcjam response 4 out of 10 because how on earth do you ask questions and when answered you take more than 48 hours to respond?

I think you need to improve on your customer care.

I fully support all information verification to edge out scammers.

We are here to support each other and when discrimination is at play we feel that your services are meant to certain regions and people.

Why do I make this suggestion?

You see a listing which its description is only a sentence and a first loan asking much, even the investors question but because the person comes from a certain region his/her listing is accepted while a person from another region with even a better credit score his loan is closed without even an explanation or made to wait for long.

At least improve on those issues.

I agree with you that fast beats sliow, but once you get funded and get what you want would you still give it a 4/10? I think once you are funded you will be VERY HAPPY!!!

Now I am not arguing with you or saying a slow response is OK, BUT I think they are growing and getting TONS and TONS of new users and loan requests and as they grow they will hire more support. In the digital world we are used to things being very fast, but it would be VERY normal for a bank to take 1-2 weeks to approve a loan. If it takes 3-4 days for your loan to go live, that really is not bad in the grand scheme of things, although I agree it is frustrating when you expect it to be done in 1-2 days.

The reason I am OK with it is because I think they are evolving and learning as they go: They called me on the phone, and are taking more time verifying loans. If they have 100's of loans to review, and the number of loans is exponentially increasing, this takes more and more time. If they are overrun with scammers, we won't get loans, so doing this process increases the number of quality loans and decreases defaults which makes for many more happy investors and keeps the site going long term. I want this site to thrive so that borrowers myself can keep using it until I have great FICO scores (and I still will use it then), but for now while I am recovering from graduating in 2008 and not being able to repay student loans since it took me too long to find a good job (the % of income cap on student loans was only introduced recently and I had trouble finding a career type job during the economy sucking since I had to pay 350-400 to stay current I couldn't). The BTC loan system allows me to get loans since I have a good income now, and it is really cool and really impacts my quality of life to have a way to fund my business!

It TOTALLY sucks that your loan is taking so long and I definitely agree with and feel your frustrations. All I am saying is that next year or two, when you want another loan for newer equipment, this type of diligence will ensure quality investors are still around and that the site is still around. I REALLY hope that your loan is listed early next week, if you want to post the link or just msg to me I will invest a small amount (I can't do much until I get a lot of profit from my business since I am paying back a loan now, but every buck or 2 helps!)

Post back once your loan is listed, they are closed on the weekends but I usually see loans go live Saturday I think they are working extra to get the backlogged loans live. They never post loans Sunday which is good they deserve a day off. If they review loans well they will do well and be able to hire new support members. If your loan takes a week to go live I will be upset for you! I would bet your loan goes live tomorrow on Saturday, or Monday (I would be absolutely shocked if Tuesday comes and goes and it is not live but I really think it will happen long before that).

I was very impatient about my income verification because it took a few days and I expected 1-2, but I would rather something takes 3.5 days and is done right than is rushed, and I hope they keep growing so they can hire more team members and keep doing what they are doing long term. It feels like FOREVER when you expect 2 days and it takes 3 or 4, but I assure you that your loan will be live soon and you will be very happy when it does, and I bet this is still way faster than a bank or traditional method. Once your loan goes live if it is for a small amount it will be funded in a cpl days, so even if your loan took 4 days to go live, you could have the coin on day 6 or 7!

I am not a shill, I was equally impatient and frustrated waiting for my verification of income to be done when it went over 2 days, but once it was all done and my loan went live and got funded and the entire process took 5-6 days from opening the account to being funded, I really can't complain. When you want something bad and it is important to you, every day you wakeup and check your email and there is nothing from them it drove me crazy, but looking back on the process, everything went well and I am very happy.

I REALLY hope your loan goes live soon, gets funded, and you are as happy as I am with them looking back on the whole process once you are funded.

Devon1

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