Quote from: gerrad92 on January 30, 2018, 02:17:46 AM

2FA doesn't work properly, so i switched it off on my account so i could actually log in.

Someone has then logged into my account, sold my coins to BTC, then bought BSDB and then sold it for 1/100th of the value - assuming to themselves at the top of the order book.

When attempting to raise a support ticket receiving the following message "Our support ticket queue is full. Please, come back in few hours."

Also in related to transactions not completed by yourself FAQ

My account hacked / I see trades made not by me >>

Hello! You need to keep your account secure. And of course make sure you are using 2FA. If you see trading in your history which were not made by you - please, understand - it's impossible to do them without knowing your login and password. We can't do anything about it. If you see withdrawals which were made not by you - you need to know that it is impossible to do that without having access to e-mail as we require e-mail confirmations for every withdrawal - your e-mail compromised. Please, note - e-mails can be deleted. But in case there was withdrawals - we have all logs from mailserver for last 24 hours so we can proove we indeed sent confirmation emails. You need to keep your credentials very safe, also it is very recommended to use 2FA. All transactions on exchange are final and nothing can be reversed.

This exchange should be shutdown - a couple K down the drain with no assistance from this useless scumbags.. DO NOT USE THIS EXCHANGE AT ALL COSTS

I think you must keep your account secure. No way they can access to your email and 2FA.

benho

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