Quote from: goxedshit on February 07, 2014, 05:17:04 PM

Hello, guys

Mtgox recently locked my verified account and doesn't allow me to withdraw Bitcoin/Fiat because i used Bitinstant years ago

I have $40k USD and 100 bitcoins in my account for day trades, when i tried to withdraw, it shows
"Your account has been restricted from accessing funding options. Please contact support@mtgox.com for additional information on why your account has been restricted."

Mtgox locked all accounts who ever used Bitinstant before, i think many accounts have been locked for this cause Bitinstant and Aurumxchange used to be very popular funding options,
their statement: https://support.mtgox.com/entries/26563440-MtGox-Response-to-BitInstant-CEO-Arrest

I sent them few support tickets few days before, not a single one reply has been received until now, it seems like they are just ignoring me and buying time with this "excuse" because they have run out their FIAT and BITCOINS

I had almost the exact same thing happen to me, there. Out of the blue, I had "Your account has been restricted..." with no explanation on how to unrestrict it. I emailed the address they gave. No reply. I used the form on their web page. No reply. I used their support forum. No reply.

Finally, I just started emailing them the same email (asking them to explain why I was frozen) several times per day for about 4-5 days. After a few days of this, they finally responded that it's because I used BitInstant, and that I need to mail them (postal mail, mind you... to Japan) copies of my gov't ID and a utility bill.

"I can't use email?!?! Don't you guys have a public key you can send me and I can send them encrypted?" - I asked?

With that, they unrestricted my account enough so that I could upload, through their site, scans of the docs they wanted. A day after that, they unrestricted my account. (and then, I immediately tried to withdraw my BTC to my local wallet, and the transaction failed. I went to try again and saw the notice that BTC withdrawals had been suspended. Yup... I almost got out. Timing really is everything in life...)

But I'm still scratching my head: Why do they restrict the accounts so much that people can't even submit their verification documents?!?!

Mt. Gox couldn't find their ass with both hands.

jemenake

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