Quote from: wmXchange on September 24, 2012, 07:48:06 AM

WMXchange offers you a special DISCOUNT offer where you can save up to 70% on usual fees when you buy, sell or exchange Bitcoin, Liberty Reserve, Perfect Money, Webmoney, OKpay, CashU, HD-Money, Pecunix and MtGox codes on our websites until the end of September 2012. Some of the exchange directions that are being offered at greatly reduced rates are:

Buy Bitcoin with Western Union, Money Gram = 5% fee (reduced from 10%)
Buy HD-Money with Western Union, Money Gram = 6% fee (reduced from 10%)
Buy Webmoney WMZ with Western Union, Money Gram = 7% fee (reduced from 10%)
Buy OKpay with Western Union, Money Gram = 8% fee (reduced from 10%)

Sell OKpay to Western Union = 3% fee (reduced from 10%)
Sell Bitcoin to Western Union = 7% fee (reduced from 8%)
Sell HD-Money to Western Union = 5% fee (reduced from 10%)
Sell Liberty Reserve to Western Union = 5% fee (reduced from 8%)

Exchange Liberty Reserve to Bitcoin = 5% fee (reduced from 10%)
Exchange Liberty Reserve to Perfect Money = 7% fee (reduced from 10%)
Exchange Liberty Reserve to MtGox Code = 7% fee (reduced from 10%)
Exchange Liberty Reserve to OKpay = 7% fee (reduced from 10%)

Exchange OKpay to Liberty Reserve = 5% fee (reduced from 10%)

Exchange OKpay to Bitcoin = 6% fee (reduced from 10%)
Exchange OKpay to MtGox code = 8% fee (reduced from 10%)

Exchange HD-Money to Liberty Reserve = 5% fee (reduced from 10%)
Exchange HD-Money to Bitcoin = 6% fee (reduced from 10%)
Exchange HD-Money to OKpay = 8% fee (reduced from 10%)

Hurry up and register your order right now on www.wmxchange.net website. This special DISCOUNT offer can end at any time without a prior notice.

I wat report WMXchange as a scammer ,they took my bitcoins and promised to exchange for western union ...that happened on october 4 ..there was a little mistake in last name so i wrote them and they promised to take care of it ...well for one month they were tellin me they will take care of it and then they sayd they did ..and we went to pick up the money turned out the issue never been taken care and we were informed that money will be returned to sender ...when i adressed them AFTER ONE MONTH WITH MY COMPLAIN ..THEY REPLIED "WE DONT WORK WITH WESTERN UNION ANY MORE SORRY FOR INCONVINIENCE " I WILL LET YOU READ IT ALL IN MY CONVERSATION WITH THEM ,BE AWARE CUSTOMERS AFTER ONE MONTH THEY WILL STILL NOT CONSIDER RETURNING YOU YOUR MONEY ,INSTEAD THEY WILL SAY "WE WIL INFORM OUR MANAGER "

HERE IS ALL CONEVERSATION W THEM MAKE SURE TO LOOK AT THE DATES ONE MONTH ...AND THEY STILL DO NOT CONSIDER TO GIVE THE MONEY BACK ...Buy e-MoneySell e-MoneyExchangeFeeswmxchangeVoIPCash

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   Case Tracking ID: RJH-EWS-9DSU
WMXchange > WMXchange Help Desk > Your ticket
Success: Your reply to this ticket has been successfully

submitted

Re: New response - ticket [# 531578] western union i made


Tracking ID:   RJH-EWS-9DSU (Ticket number: 33)
Ticket status:   Waiting reply from staff [Mark as Resolved]
Created on:   2012-10-16 02:42:02
Updated:   2012-11-09 21:14:04
Last replier:   alex tom
Category:   Customer Support
Replies:   36
Priority:   Low





Date:   2012-10-16 02:42:02
Name:   alex tom
Email:   kaliso7 (at) Safe-mail (dot) net

Order ID (if any):
Message:

have you been abke to look into my issue and change the last

name

-------- Original Message --------
From: "WMXchange Support"<support@wmxchange.net>
To: kaliso7@safe-mail.net
Subject: New response - ticket [# 531578] western union i made
Date: Sun, 14 Oct 2012 02:08:03 +0000

> -- do not edit below this line --
>
> Dear alex dan ,
>
> A customer support staff member has replied to your support

request, # 531578.
>
> You can view the message and reply to it online here:

www.wmxchange.net/contact/view.php.
>
> We hope this response has sufficiently answered your

questions. If not, please do not open another ticket. Instead,

simply login using the link above and update the ticket.

Date:   2012-10-16 09:45:36
Name:   WMXchange Support

Message:

Dear Customer,

We are working today at this matter. We will give you an

answer in a couple of hours.

----------------------------------
Kind regards,
WMXchange support team
Rated as helpful

Date:   2012-10-16 11:11:40
Name:   WMXchange Support

Message:

Dear Cusotmer,

We checked at the WU office to change the last name and they

told us that we have to send a request to the central WU

office and we will receive an answer tomorrow if is possible

to change the name. As soon as we will receive the answer we

will let you know.

----------------------------------
Kind regards,
WMXchange support team
Was this reply helpful? yes / no
Date:   2012-10-16 23:44:38
Name:   alex tom

Message:

thank you very much ,i was in this situation before they would

usuaally not have problem with it as long as the sender calls

them and gives them all the regarding information they would

be able to do that ,well waiting on the respond thank you

Date:   2012-10-18 04:21:31
Name:   alex tom

Message:

no news on this issue ? please try to look at it at the

earliest convinience i know its my mistake but i really need

this money ,thank you again

Date:   2012-10-18 08:16:36
Name:   WMXchange Support

Message:

Dear Customer,

We still wait for news from the WU central office, as soon as

we will receive them we will let you know. Please bear with us

while we are doing our best to make this change faster.

----------------------------------
Kind regards,
WMXchange support team
Was this reply helpful? yes / no
Date:   2012-10-20 02:06:53
Name:   alex tom

Message:

ok thank you any idea how long it might take,usually if you

make a cal to them they can fix it right away if you have any

refference number for this issue from western union may be we

can make a call from our side and kind of hurry it up a little

Date:   2012-10-20 09:22:16
Name:   WMXchange Support

Message:

Dear Customer,

The transfer is a little old this is the reason the central

office have to take care of it. As soon as they will give us

an answer we will let you know. Sorry for this delay.

----------------------------------
Kind regards,
WMXchange support team
Was this reply helpful? yes / no
Date:   2012-10-21 01:13:06
Name:   alex tom

Message:

ok but have you tryed to call them ? or you e mailed them ?

Date:   2012-10-21 10:25:58
Name:   WMXchange Support

Message:

Dear Customer,

We went the the office and from there we can't change the

name, it has to be changed by the central office. We have sent

the request and now we are waiting for the answer. Tomorrow we

should received and we will let you know. Sorry for this

delay.

----------------------------------
Kind regards,
WMXchange support team
Was this reply helpful? yes / no
Date:   2012-10-22 13:42:08
Name:   WMXchange Support

Message:

Dear Customer,

The name has changed. You can pick up the transfer with the

same details and the last name changed. Please let us know if

you have any other problems and sorry for this delay.

----------------------------------
Kind regards,
WMXchange support team
Rated as helpful

Date:   2012-11-04 00:05:55
Name:   alex tom

Message:

im sorry ,we have tryed to pick up the money again and they

told us the last name HAS NEVER BEEN CHANGED...can you please

do something ab it ? i think they will return the money to you

on 4 th..can you please look in this issue cause we still cant

pick up the money

Date:   2012-11-04 00:24:41
Name:   WMXchange Support

Message:

Dear customer,

We have changed the last name. We don't know what is the

problem but if the money will be sent back to us we will make

the transfer again. Please let us know the receiver details

for the new transfer in case we will receive the money back.

----------------------------------
Kind regards,
WMXchange support team
Was this reply helpful? yes / no
Date:   2012-11-04 20:04:15
Name:   alex tom

Message:

well . she went and she couldnt pick it up because it was the

same last name they also sad you will have the money on 4 th

,but i dont know how they will update you about MTCN number to

pick them up again do you know ? it has to be re sent to ULIA

Simakova Penza russia ,but how we figuire out when you receive

the money so you can send it again ? because we have never got

them

Date:   2012-11-04 21:05:37
Name:   WMXchange Support

Message:

Dear customer,

We will go tomorrow at the bank and we will ask about this

matter and if the transfer was resent to us we will send it

again to : First name Ulia
Last name: Simakova, City Penza, Country Russia. We will let

you know tomorrow.

----------------------------------
Kind regards,
WMXchange support team
Was this reply helpful? yes / no
Date:   2012-11-07 01:26:41
Name:   alex tom

Message:

ok thank you very much waiting on your reply

Date:   2012-11-07 01:39:31
Name:   alex tom

Message:

ok we have called to the central office of western union in

russia and they have called to the central office in Ukrania

and they have clearly informed us that in Ukrania has never

been made one attempt to change the last name ...they have

also told us that the process is pretty easy and the person

who has sent the money in Ukrania had to wright a paper for

returning money to him ...and they will go back to him ,nobody

is going to inform anybody untill he wrights this paper as a

sender ...
so im really dissapointed to hear that because it means this

issue never even been brought up for all this time

..apparently it takes ab few min after you get to the western

union in ukrania ...it doesnt take no weeks or even days ...i

really expect you to take care of this as it was a very long

time and apparently it doesnt take any time at all ...all this

information i ve got from the central offices of western union

in russia and in ukrania ...s days ago you sayd you will do

something tomorrow ..its already day after tomorrow ...

Date:   2012-11-07 01:39:32
Name:   alex tom

Message:

ok we have called to the central office of western union in

russia and they have called to the central office in Ukrania

and they have clearly informed us that in Ukrania has never

been made one attempt to change the last name ...they have

also told us that the process is pretty easy and the person

who has sent the money in Ukrania had to wright a paper for

returning money to him ...and they will go back to him ,nobody

is going to inform anybody untill he wrights this paper as a

sender ...
so im really dissapointed to hear that because it means this

issue never even been brought up for all this time

..apparently it takes ab few min after you get to the western

union in ukrania ...it doesnt take no weeks or even days ...i

really expect you to take care of this as it was a very long

time and apparently it doesnt take any time at all ...all this

information i ve got from the central offices of western union

in russia and in ukrania ...s days ago you sayd you will do

something tomorrow ..its already day after tomorrow ...

Date:   2012-11-07 01:43:39
Name:   alex tom

Message:

it cant be done by the phone ..the person who has sent the

money from Ukrain has to go to the office of western union and

ask to return the money in person ..not on the phone and they

will be returned to him immediatly ,not tomorrow not next week

...immediatly and he can resend them BUT ONLY THE PERSON WHO

SENT THE MONEY HAS TO GO TO WESTERN UNION

Date:   2012-11-07 08:25:03
Name:   WMXchange Support

Message:

Dear Customer,

For the moment we suspended all orders using Western Union,

Money Gram and Contact, you can read the entire news here:

www.wmxchange.net/support/news/western-union-moneygram-and-

contact-money-transfer-services-are-suspended-24.html. We will

do our best to complete your order in the next couple of days.

Please bear with us while we are doing our best to make this

faster. Sorry for any inconvenience caused.

----------------------------------
Kind regards,
WMXchange support team
Rated as not helpful

Date:   2012-11-07 16:33:43
Name:   alex tom

Message:

guys i understand that you have sopied and pasted this message

for me have you even read what i wrote to you ...i didnt make

a new transaction w you .,,my trasaction is 3 weeks old !!!!!

are you guys reading your e mails or you just replying to make

people happy im about to post on all bitcoin forums about how

you are taking care of tthe issues ...

Date:   2012-11-07 16:35:05
Name:   alex tom

Message:

THE OPERSON WHO SENT THE FUCKING MONEY IN UKRANIA HAS TO

FUCKING GO TO THE WESTERN UNION OFFICE ASK TO RETURN THER

MONEY THAT WERE SENT TO ULIA AND RESEND IT AGAIN ITS NOT A NEW

TRANSACTION ITS 3 WEEKS OLD TRANSACTION !!!

Date:   2012-11-07 21:51:35
Name:   WMXchange Support

Message:

Dear customer,

Our sender can't send any transfers via WU,MG or Contact this

is what he are trying to tell you. Please bear with us while

we are doing our best to resolve this situation to be able to

take back the transfer and send it again to the correct

details.

----------------------------------
Kind regards,
WMXchange support team
Rated as not helpful

Date:   2012-11-09 02:41:16
Name:   alex tom

Message:

for how long do i have to bear w you its been 3 weeks you are

holding my money and keep wrighting me fairy tales that the

last name was changed when will i get my money ??!!!

Date:   2012-11-09 02:45:28
Name:   alex tom

Message:

just return bitcoins on this adress will be 23 bitcoins w fees

that i payed
1NEJ2e4AE6edH7w5iQ25B7cubEPuAKvgBE
its been 3 weeks i cant wait any more just return bitcoins

please asap

Date:   2012-11-09 07:34:25
Name:   WMXchange Support

Message:

Dear customer,

We are not working with Western Union anymore and we can not

change your transfer details. Sorry for the caused

inconvenience.

----------------------------------
Kind regards,
WMXchange support team
Was this reply helpful? yes / no
Date:   2012-11-09 20:09:57
Name:   alex tom

Message:

so when are you gone return my money or you are not planning

on returning them ?

Date:   2012-11-09 20:12:05
Name:   alex tom

Message:

if you not gone return my money im sorry but im gone report

your company as a scammer on every single board starting w

Bitcoin index 1NEJ2e4AE6edH7w5iQ25B7cubEPuAKvgBE,here is the

details for my 23 bitcoins and you have 24 hours untill i post

everywhere to never deal with you

Date:   2012-11-09 20:16:07
Name:   alex tom

Message:

i would also make sure to post all our conversation with the

dates on it s weeks of excuses and lies to the customer ..im

sure it wouldnt add buiseness to you ...especially here where

everybody relies on reviews so much

Date:   2012-11-09 21:00:37
Name:   WMXchange Support

Message:

Dear customer,

We have sent you the 23 BTC back to address

1NEJ2e4AE6edH7w5iQ25B7cubEPuAKvgBE on 2012/11/07 at 21:54:49.

Check here :

blockchain.info/address/1NEJ2e4AE6edH7w5iQ25B7cubEPuAKvgBE and

you will see that you already received them back.

----------------------------------
Kind regards,
WMXchange support team
Was this reply helpful? yes / no
Date:   2012-11-09 21:14:04
Name:   alex tom

Message:

you guys did me wrong ...for weeks lying to me,telling you are

working on my issue ,when you never did and im still giving

you opportunity to make it right it definiatly the last one if

i dont receive my money ...i would really have to report you

because thats wrong on every single level ...you dont have to

work with western union to return my money ...so dont tell me

this again ,"we are not working with western union any more

",you had weeks to take care of it ,im running online

buiseness too and lying to the customers for weeks ...and then

telling them sorry for inconvinience we dont work with western

union any more ....its just not exactly the solution ...i gave

you my hard working money and my trust ...and what you are

choosing to do w it will define your buiseness ...as i know

where and how to report you in order for every single person

in the world to be able to go on google and enter

"WMXchange.." and the first thing that will come up will be

"SCAMMER"...no more excuses please you have my bitcoin adress

i already sent it to you ...1NEJ2e4AE6edH7w5iQ25B7cubEPuAKvgBE

Date:   2012-11-09 21:25:28
Name:   alex tom

Message:

Subject:   your Sell order #S13A29E14999 is completed

Date:   Thursday, 4 Oct 2012 08:36
From:    WMXchange Orders <orders@wmxchange.net>
Apparently from:   mailserver@zohocreator.com
To:   kaliso7@safe-mail.net

Greetings,

We are pleased to inform you that your WMXchange sell order

#S13A29E14999 submitted on 03-Oct-2012 20:58:34 has been

completed. Below are your order details:
We received from you 19.0 Bitcoin BTC
Our exchange rate is: 0.93

We sent you the payment by Western Union USD. The receiver:

Ulia Kovaleva can pickup the funds at any Western Union USD

agent located in Penza, Russian Federation using the below

details:

Western Union MTCN number: 1280614397
Amount to be picked up: 193.0
Sender first name: Dmitriy
Sender last name: Ovcharenko
Sender city: Prizornoe
Sender country: Ukraine

Additional comments:

We have processed the order in accordance with your

instructions and we hope that you will be satisfied with the

quality of our service. Please feel free to contact us for any

questions regarding your order by using our website ticketing

system located at: www.wmxchange.net/contact/

If you want to place a new order please use our website forms

located at: www.wmxchange.net

We would greatly appreciate it if you could spread the word

about our services among your friends, business partners and

on the forums where you are active. In exchange we will commit

to offer you even better services and discount offers in the

near future.

Kind regards,
WMXchange team

www.wmxchange.net - main service: Liberty Reserve, Bitcoin,

Okpay, CashU, Perfect Money, VoIP, Digital Games
www.wmxchange.com - dedicated Webmoney exchange service

where the money for this old transaction ?

you have returned me money for the new transaction where the

old transaction money ?

Date:   2012-11-09 21:26:27
Name:   alex tom

Message:

yes you sent me the money for one transaction ,for the last

transaction but you didnt give me money for second transaction

i had with you for 180 $ that you were supposed to change last

name and you ahve never did where this money ?

Date:   2012-11-09 21:28:51
Name:   alex tom

Message:

Date:   Sunday, 4 Nov 2012 15:24
From:    WMXchange Orders <orders@wmxchange.net>
Apparently from:   mailserver@zohocreator.com
To:   kaliso7@safe-mail.net

Dear customer,

Thank you for using WMXchange service! We've received your

order with the below details:
Your order ID number: S13ACEC2F10C was submitted on 04-Nov-

2012 20:24:24
We should received from you: 23.0 Bitcoin BTC
From account: bitpay.com/invoice
Your payment ID / batch:

8QZFK6wtqsHyqWhVFE2C_78MyFxyS2cfRl_uvB67px4=

Once we confirm your payment we will start working on

finishing your order as fast as possible. The payment will be

sent to the below receiver details provided by you during

order registration:

You should receive from us: 188.0 Western Union USD
First name: ULIA
Last name: Simakova
City: Penza
Country: Russian Federation

In order to avoid any loss or delay in processing your order

please double-check the above order details and in case you

see any mistake contact us right away using our website

ticketing system located at: www.wmxchange.net/contact/ .

Immediately after completing your order you will receive a

confirmation email with the payment details.

Stay in touch with us and get the latest news, discounts and

announcements on:
Facebook: facebook.com/wmxchange
Twitter: twitter.com/wmxchange
Google+: plus.google.com/117679882684669165965/

Kind regards,
WMXchange team

www.wmxchange.net - main service: Liberty Reserve, Bitcoin,

Okpay, CashU, Perfect Money, VoIP, Digital Games
www.wmxchange.com - dedicated Webmoney exchange service

here is transaction you returned me money for ...where is the

money for the old one ,DO YOU REALIZE I HAD TWO TRANSACTIONS

WITH YOU ?

Date:   2012-11-09 21:34:03
Name:   alex tom

Message:

19 BITCOINS YOU OWE ME FOR THE SECOND TRANSACTION that

transfer that you have never resolved neither have you tryed

to move a finger to do it ...that what i was told by the

Central office of Western Union ...so what are we doing about

it ?

Date:   2012-11-09 21:45:38
Name:   alex tom

Message:

the money will go back to the sender so you will have my money

,refund me please with bitcoins on the same adress you sent 23

bitcoins to i still want take it out in a good way

Date:   2012-11-09 21:49:48
Name:   alex tom

Message:

take a look at the dates in both orders ...Oct 4 ,november 4

...you ve been holdin my money for one month ...without

helping me for one month...i dont think that when people read

that they would want deal with your customer service i will

not ...thats a very bad service

marika70

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