Quote from: URSAY on June 26, 2013, 06:24:13 PM

Quote from: SiliconAlchemist on June 26, 2013, 05:01:11 PM

I've been trying to get support for transaction # ababd366-1656-479d-98af-9de21509cce6 for a week. I sent the proper amount of bitcoins to the address provided but it has been stuck as pending since I submitted it. I've sent various emails, with the only reply being:

Quote

Hey,

Do you have a 9 digit ZipZap acct. # ?

Thanks,
-R.C. Hall
BitInstant support manager

At this point I'd just like to get my bitcoins back if possible so I can use them elsewhere.

The best method of getting a resolution to your issue is to respond to the question that you have been asked thru your support ticket...

"Do you have a 9 digit ZipZap acct. # ?"

I did. I responded: "No, what is ZipZap? Do I need it to use bitinstant?"

But never got a reply. This was 6 days ago.

SiliconAlchemist

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