Quote from: Jobe7 on March 19, 2013, 04:03:00 PM

So.. earlier today I transferred money via the Poland/MtGox (putting money into my account), now I was stupid and forgot to add in the 'message' my code so that MY account would be credited correctly.

I contacted them instantly, and have been bouncing back and forth emails now.

My bank (statement) clearly shows my money has gone and been transferred (with a specific code/numbers).

Yet one of the details I'm being asked to provide to prove that I did send that money is a - wire conformation document -

I've been on the phone repeatedly to my bank (lloyds) and they've told me repeatedly that such a document does NOT exist. I've provided MtGox with the code/number on my statement (which my bank says is the only thing to show that I have sent the money, which obviously it does show, and the amount), and that this code/number WILL show up for MtGox on their side, and should be enough to verify (as obviously no one can guess that number & my name & my bank & the time I sent it & the amount I sent).

Yet I am still being asked by MtGox to provide the 'wire conformation document' ... which does NOT exist ......

I am still bouncing emails back and forth with MtGox, and hope they'll accept all the other information I've provided (and offered to phone Japan or anything else, but obviously can't provide something that I'm being told by my bank doesn't exist).

If anyone has any experience with something like this, please feel free to help, really don't want to lose my money to some kind of 'sinkhole' to MtGox because I can't provide something that doesn't exist and providing EVERYTHING else is not good enough ..

I like MtGox, don't get me wrong ... but their verification procedure BADLY needs to be better, or else people will lose all their money disappearing this way.

Help ..

Hello,

My name is Natalie and I am responsible for our customer support. The reason that we are asking you for the wire confirmation details is to locate your deposit when they show up. We only need the details to locate your deposit and it is not part of the verification process. If you could provide me your ticket number through the PM, I can look into this for you.

Mt.Gox_Support_Natalie

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