Hi folks,

Payza simply scammed me and blocked my money, when I contacted the support team, they just said they are sorry that I can't use my money. Just like that!
Here is a copy/paste of the chat with the support agent, who apparently, doesn't know anything about customer services skills.
I printed the chat in a pdf file and I will sue Payza for just 20 bux.

4/11/2015 Payza
https://helpdesk.payza.com/visitor/index.php?/LiveChat/Chat/PrintChat/xr1qmlquwj1w7lqu1zomylqux2xnnlqu/vhwfmbp0hett2bp0zj06cbp0jj2a9bp0 1/1
Department: E‐Wallet Payza Account
Full Name: Rabii Kessis
Email: rbo3joujma@yahoo.fr
Your Question: I lost my debit card, can I have the credentials of my card so I can make online payment?
Operator: Gautam / Customer Support
[11:59] Your Question: I lost my debit card, can I have the credentials of my card so I can make online payment?
[11:59] Please wait and one of our operators will be with you shortly.
[11:59] Gautam / Customer Support: Welcome to Payza's Online Customer Support chat, my name is Gautam and I'll be pleased to assist you. Before I assist you
further, if you have opened a Payza account, please provide your name, date of birth and Internet Service Provider.
[11:59] You are now chatting with Gautam / Customer Support ‐ E‐Wallet Payza Account
[12:00] Rabii Kessis: Hi Gautam, my name is Rabii Kessis, date of birth 27/09/1985, my Internet Service Provider is Ooredoo Tunisia
[12:01] Gautam / Customer Support: How can I assist you today?
[12:03] Rabii Kessis: I lost my debit card, is it possible to have my debit card number and the cvv code so that I can use it to make an online payment? I have USD
20 in the card from 3 years ago, and I want to use that money
[12:03] Gautam / Customer Support: Unfortunalty no, we cannot provide these details
[12:04] Rabii Kessis: but I am the owner of the card, what can I do to use my money?
[12:04] Gautam / Customer Support: Ask your card issuer to provide you a new card so that you may use it
[12:06] Rabii Kessis: Come om it's usd 20. I will be charged the same amout if I ask for another card. I just need to use that money. Can you at least help me to
send that money back to my main wallet?
[12:07] Gautam / Customer Support: Unfortunatly we cannot do anything in your account
[12:07] Gautam / Customer Support: You need to do by yourself
[12:08] Rabii Kessis: I am traying to do it by myself, but this is the message I get when I click the button to send the money to my wallet "This action cannot be
performed."
[12:09] Rabii Kessis: How can I do it myself if your platform doesn't allow me to do it???
[12:09] Gautam / Customer Support: What are you trying to do exactly ?
[12:10] Rabii Kessis: I am trying to send the money from the debit card to my e‐wallet
[12:12] Gautam / Customer Support: You cannot use a master card
[12:12] Gautam / Customer Support: You can only use a Visa card now to add funds
[12:13] Rabii Kessis: So what should I do now in order to recover those funds?
[12:13] Rabii Kessis: Are they lost?
[12:15] Gautam / Customer Support: Contact the card issuer
[12:15] Gautam / Customer Support: How can we know how much money you had in that card
[12:17] Rabii Kessis: I got the card from you (I mean Payza), and my account shows the amount I have on the card, you should be able to see that.. I can give you
my login details if you want to check it by yourself
[12:18] Gautam / Customer Support: Are you talking about prepaid card of Payza?
[12:19] Rabii Kessis: Yes, that was three years ago, I received the card from Alertpay by that time
[12:19] Gautam / Customer Support: We regret to inform you that we are no longer providing Payza prepaid card services. Although we plan on offering this
service again in the future, there is no specific time frame as to when it will happen.
[12:19] Gautam / Customer Support: You can keep an eye on our blog for any news and updates about Payza at https://blog.payza.com/
[12:20] Rabii Kessis: I am not looking for any news, my questions are very clear I believe
[12:20] Rabii Kessis: So don't change the topic please
[12:21] Gautam / Customer Support: I am not changing the topic sir, at the moment you cannot use the prepaid card issued to you
[12:21] Gautam / Customer Support: Once we re‐start the service you might be able to use those funds
[12:21] Gautam / Customer Support: At the moment the funds in that card cannot be used
[12:23] Rabii Kessis: Great, that means you are blocking my funds for no reason
[12:23] Gautam / Customer Support: We donot provide that service any more
[12:23] Gautam / Customer Support: HEnce you cannot use it
[12:23] Gautam / Customer Support: Sorry for the inconvenience caused to you , Is there anything else that I can assist you with today?
[12:24] Rabii Kessis: Thamk you steeling my money. I will keep a record of this conversation, and I will make sure that people see it worldwide
[12:25] Gautam / Customer Support: Thanks for contacting Payza. We value your feedback. Please complete a survey when this chat closes so you can voice
your opinion. Thanks and take care!
[12:25] Gautam / Customer Support has left the conversation. Click here to leave a message.
[12:25] Rabii Kessis: thieves..
Need more info? Search our FAQs for step‐by‐step instructions and detailed information: https://helpdesk.payza.com/

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