Quote from: NaranKPatel on January 07, 2014, 09:27:41 PM

Quote from: FrictionlessCoin on January 07, 2014, 09:17:51 PM

Quote from: Khanduras on January 07, 2014, 08:43:41 PM

Well, here's a slight update on my situation. Jim contacted me today regarding my order of the 128GH machine. Still have yet to hear about the 1.2GH machine. Not sure if it was brought on by the rather nasty email I sent or not, but a response is a response nonetheless. Apologies all around to AMT if they read this, but surely they could understand where I was coming from.

Apparently he said he would send the tracking number as soon as he got to work this morning. That was at 9:30 AM. 3:30 PM and still no tracking number, but I'll give them the benefit of the doubt anyway. If it was sent out yesterday, with the shipping method I used, I should get it by tomorrow afternoon.

Since the order was placed on December 1st (at least, according to their website), it should have shipped at the 29th. At the time, 128GH would not have been able to achieve a positive ROI by the end of the machine's lifetime. I have written to Jim asking about their Miner Protection Agreement, and will be waiting on a response to the upgrade inquiry. Not the biggest issue in the world in my mind - at least I'm getting my miner soon - but it would be nice to see they're willing to back up their own agreements.

I'll post again once I receive my miner with pictures as well as some actual performance details. I'll also update once I hear about the MPA. Hopefully things check out.

Why don't they hire someone to be on the phone (or email) all day?

Maybe because they are start-up without a lot of venture capital backing upfront to fund support properly, wages are a large cost sink. They are betting on organic growth, advertising...maybe eventually through word of mouth / reviews...

I don't think founders nor a VC would proceed with a business plan delivering physical hardware to customers that didn't include a budget for "customer support" as part of the business model. More likely, this is not a traditional VC/startup situation but more like "a bunch of unemployed/underemployed guys decided that this would be a pretty cool business to do", raised some money and ventured out into the cruel and exciting world of entrepreneurship.

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