Quote from: mywayor67 on April 25, 2016, 09:53:36 AM

Quote from: tbz212 on April 25, 2016, 09:04:47 AM

Quote from: AdvancedCash on April 21, 2016, 02:52:47 PM

Quote from: operator55 on April 21, 2016, 02:46:05 PM

Quote from: AdvancedCash on April 21, 2016, 02:39:55 PM

Do you expect every financial institution out there just post everything they can on a public message board for everybody to see? I'm not sure I ever saw that happen. Also, has it occurred to you that maybe we do not have the entire picture ourselves yet and don't want to post nonsense (something some people here have no problem with)? Seriously, I'm going to leave this to you guys, speculate away. When there are actual news on our side, you know where you will be able to find them. Before that, I see other way more productive ways of spending my time than repeating the same thing all over again for people that seem to know everything in the world.

Of course i'm aware that you cannot post everything here. I'm trying to point that you're not telling us everything (you dont have to, but users have to know that)
As i said these are speculations for people who are curious what is happening. You don't have to respond to these.

The issues look like more serious than how you describe them on your website.

As long as things are not clear there will be always speculations.

Honestly, what it says is the news is a very accurate account of what we knew so far for the time it happened. I'm not sure what else could be there to tell. Account numbers and passwords? I believe that was actually pretty straightforward, we described exactly what happened. Believe me, we could have found ways to obscure it with 'infrastructure problems' and 'technical issues' and whatever else there is. We did not. We could not get the funds to the card vendor on time because there is a banking issue, and that's exactly what we said. It's still 100% true. When we arrive at a solution with our banking partners, there will be progress in the situation.

Any news?

The news is this

Funded card on Saturday with set limit of 100EUR. Funds has been debited from my wallet but not credited to card. Contacted support and they replied that transaction has been complete but I'm still don't see funds on my card. So now again waiting for support to reply.

It takes them 2 days to answer to a simple question. No wonder they can't solve this card issue for almost 2 weeks.

tbz212

Posts

Merits