Quote from: aldrin on May 15, 2013, 04:55:02 AM

WeExchange service is very poor.

I tried to deposit $200 into my WeExchange account 11 days ago. I followed the instructions on their website to add funds in AUD - after clicking the 'add funds' link the instructions were to deposit AUD into their ANZ bank account and include a supplied reference number with the deposit. This I did.

After a number of days my account did not show the funds. I opened a support ticket on their website. After a number of days I get a reply telling me I need to have my identity verified, and the account name and the deposit name need to be the same (NO MENTION OF THAT ON THE PAGE WITH THE DEPOSIT INSTRUCTIONS). They ask if I want to change my account name to match the name of the depositor - I say yes please, and ask if I am able to do this myself.

Well that was over a week ago. They still have my $200, but have not credited my account. They have not changed my profile details, and there does not seem to be a way to edit your own profile details on the WeExchange website. They have not replied to a number of support ticket follow up messages from myself.

WeExchange support is non-existent. I have no option but to post a message here and hope they reply.

WeExchange is a scam as far as I am concerned!

Just to start... I am not associated with WeExchange so please don't take my comments as official!
If you are looking for an exchange that won't have their bank accounts frozen or totally collapse then don't go with ANY that do not ask for a verified identity as they WILL fail. That is just a fact and while I agree that it should tell you beforehand if you don't realise that then you are gambling with your coins.
Personally I have never had a problem with WeExchange and have found it the best AUD site around... and I have always received a prompt response from their IRC channel #weex
In saying that, there are deficiencies in their site including the inability to change profile details and the fact that the front page looks like a phishing site! Although I have been hearing for the last month that this will be changed "next week" Wink

Considering that the whole premise of this decentralised currency is compromised by 80% of transactions going through 1 exchange means I seriously hope that WeExchange survives (and not just because it handles AUD without extortionate fees!)
I for one will continue to support WeExchange in the hope that it becomes a viable Australian alternative to Gox and that maybe it will inspire others to make access to Bitcoins easier.
Cheers Forrie

Forrie

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