Quote from: Longsnowsm on June 20, 2017, 01:15:24 PM

Pray that nothing happens to your miners that requires Bitmain to help you. Just a very quick follow up on my ongoing(yes STILL ongoing nightmare) with Bitmain. After all of this time I STILL have an L3 down due to a failed controller board. It took them 1.5 months to process my returned controller, and send it back to me. And it will not BOOT.

I contact Bitmain again and now I have lost my cool, my patience is worn out. They have me run some "tests" and then tell me to send the board back again. I suggested they just sell me a BB card and lets call it done. No more month long delays and costs. They then suggested I just request the part and they would mail it to me. Great... Well guess what? We didn't buy the L3's through Bitmain. So your order is not in the system so you cannot request the replacement parts.

I explained the situation and now they tell me to send the entire miner back to Eastshore for warranty... Now I am just furious with these people. FURIOUS! I didn't go the "warranty" route for this very reason to begin with. I send the part off to Bitmain directly as an out of warranty repair, Bitmain fixes it, I send Eastshore the bill and they reimburse me for the repair. Should be simple right?

For all you people who have been "lucky" enough to send something back to Bitmain and they actually did the job and you got back something that worked you should be thanking GOD that worked out for you. The time this L3 has been down I could have ROI'd this miner. Instead I have had at least 1, sometimes 2 of the L3's down almost the entire time since I bought them due to hash boards and failed controllers.

This has been nothing but an absolute nightmare that will not end. At this point I don't know if I will ever get this L3 back online. All for a simple Beagle Bone Black board with Bitmain firmware on it... They have intentionally stripped down this board so you can't just reflash it yourself so you are at the mercy of this company.

At this point I will likely be forced to send back the controller yet again at this point, wait for another 1.5 months for them to process and send me back something that doesn't work. Once you enter this level of HELL with Bitmain I don't think you can get out...

Dang, that's one hell of a cautionary tale Longsnowsm. I looked at the lead time to delivery of the last few batches of L3+s and your issues, and decided to buy a few more A4's in early May. Given the profits over the last 2 months, the extra few % I spend on power seems a pittance for getting them up and running quickly and the rock solid reliability they deliver. I have them hosted about 5 miles from where I live in a building I rent, and I only visit them about once a month now to check the air filters. Some have been up for 4 months or more since I rebooted them last. I sleep well and just watch the coins roll in. Hope you managed to get your board sorted.

vinylwasp

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