Hello
So I woke up to this email

Quote

Dear GateHub user,

We must notify you that we have reason to believe your ripple wallets security may have been compromised.

We are conducting an extensive investigation and therefore cannot make any conclusions on the matter as of yet.

We wanted to inform you of this occurrence to honor our commitment to security and customer service.

We strongly advise you to take the following measures to secure your assets.

Review your GateHub account balances and check for unusual activity,
If you detect unusual or unauthorized activity, please contact law enforcement authorities without undue delay and inform us as soon as possible via customer support service here.
If you have not detected any unusual activity and your balances are intact, we advise you to take precautionary measures:

Enable 2-Factor Authentication for your GateHub account and safely store the 2FA backup code ("Authentication key")
Create a new hosted wallet (instructions available on our support page)
Transfer funds from your ripple wallet to newly created hosted wallet (instructions available on our support page)

We strongly advise against saving your sensitive information in your email or any other online storage.

For any additional questions, please contact us through our customer support service, here.

Sincerely,
GateHub Team

The hacker transferred the coins on 31th of May though I didn't login In at that date, I've sent the support
They replied to me with this

Quote

Dear Sir or Madam,

We must inform you that due to irreversibility of the XRP Ledger transactions, we unfortunately can't refund your losses.

In case your funds have been compromised we suggest the following:

1) Make sure to transfer any remaining funds from Ripple wallets to HOSTED wallets.

2) Immediately inform local law enforcement agency and file a report.

Additionally, we kindly ask you for your cooperation to help us with the investigation.

a) Have you ever received any suspicious emails that were emulating an email from GateHub and asking for any kind of personal information related to your GateHub account? If so, please forward it to security@gatehub.net

In future, note that we only use the xxxx@gatehub.NET domain, be wary of others. We never ask for any kind of personal information (e.g. login passwords, etc.) via email. Please keep that in mind for future reference.

On the same note, please make sure to always keep your personal information safe and secure.

b) Have you ever used or are still using any other gateways besides GateHub and Ripple trade, or any other XRP Ledger network clients using the same XRP Ledger secrets?

c) Have you ever used the same login password on a website other than gatehub.net?

d) Did you have 2FA enabled for your account at the time of the unauthorised transaction?

If you have answered positively to the questions above we urge you to change your login password and enable two-step verification.
Kind regards,

Lado

Hacker's address:
r9do2Ar8k64NxgLD6oJoywaxQhUS57Ck8k

BitV666

Posts

Merits