Quote from: Amadues on June 10, 2017, 03:07:55 PM

Quote from: maikohoney on June 10, 2017, 11:54:30 AM

Quote from: Amadues on June 10, 2017, 11:46:33 AM

Quote from: maikohoney on June 08, 2017, 09:41:06 PM

Does anyone believe it's a good idea to wait this out?

My situation is that I have some USD sitting on my CEX.io ledger, and withdrawal attempts to a verified payment card are being rejected for no apparent reason. My last successful withdrawal was on June 1. There are no responses from support. I could possibly buy bitcoin on their trading platform and withdraw to another wallet (I see one reply here that btc withdrawals are working fine). Does that seem like a good idea? Or does anyone have any recent information from a support rep that would help me feel better about waiting this out?

Why dont you ask this question from support? There is a live chat window which you can use after logging in your account. IMO something isnt right with your card issuer because few days ago i exchanged my bitcoins to cash and withdraw to my verified card.Did you test your card for other payments? If you dont need money urgently try to talk support and solve problem.

As I've stated, I have sent MULTIPLE messages to support, and they do not answer. My card issuer is not the problem because it was working fine previously, and they have no evidence of attempts to make deposits...they are not rejecting the deposits. The Live Chat window does not work... they are offline, and have been for over a week now. You say "a few days ago"... well... then... I suppose they don't want my business for some reason, but are unwilling to give me a reason. Very bad way to conduct business. I have nothing to hide, and they verified everything about my identity. OTHERS are saying they have the same problem. And YOU are the first person to make a positive comment about cex.io in a long time!

IMO they frozed deposit/withdrawal options for some regions/countries. Maybe they dont answer your emails due to non-business days.Also they announced problems with some email providers:

Code:

You may experience delays while receiving emails to yahoo.com. This could be a temporary issue at your email service provider's end.

I dont have any interest or will not gain from promoting their service. I hope you will find answers to your questions regarding card issues.Please check this links:
https://support.cex.io/hc/en-us/articles/115004306408--RESOLVED-Payment-card-processing-is-temporarily-on-maintenance
https://support.cex.io/hc/en-us/articles/115007853387--RESOLVED-Maintenance-Card-Deposits-and-withdrawals-

I had no trouble making deposits and exchanging BTC to USD and vice versa. I have already decided to buy BTC with my USD balance and transferred my btc to another wallet successfully. I just won't be using their exchange anymore... at least until they answer my tickets!

Can't possibly be a problem with yahoo email address, since I receive their "finalerts" and their automatic "support request received" instantly to my yahoo inbox. But I have decided to drop the use of yahoo email... should have done that long ago. I looked over the support articles a while ago... they were created before the problem began for me, and for others.

maikohoney

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