Intersango have further proven their incompetence in their reply a further 2 days later, they claim i was trying to withdraw 4 pence, when actually it is there in the withdrawal log of my account the amount was not 4 pence, and i even gave them the transaction number in question in my first message, in actual fact i was trying to withdraw over 100 pounds, which i had to cancel due to concern for my money and issues detailed below and above, at no time did i ever try to withdraw 4 pence.
I am glad I realized early what sort of people are running this site, I was going to transfer sums In the thousands and the hundred or so was just a test of worthiness.
July 5, 2012, 9:33 p.m.closed -> needs_admin_action
If you actually looked at my account in the first place you would realize this was my order "#xxxxx UKWithdrawalRequest Cancelled xxx.xx GBP" it is still there in my withdrawal log and it had to be cancelled by myself due to lack of support and you're incompetence in performing such a simple task of withdrawing it to my account in reasonable time, and now you have further proven you're incompetence !. Again the original amount was £xxx.xx, i cancelled this and bought bitcoin and because of you're awkward system it left 0.04 pence in my account, which i agree to forfeit on account closure, if you are capable of performing this simple task,
Thank You, Goodbye
July 5, 2012, 10:45 a.m.Donaldneeds_admin_action -> closed
July 5, 2012, 10:45 a.m.Donald
Hi,
As it costs us 20 pence simply to perform a withdraw there is no way we would withdraw 4 pence.
This is the issue you were experiencing. I was unaware of it as I was unaware of the size of the withdraw.
You should however be able to buy a very small fraction of a bitcoin but in order for the trade to execute you must be offering a high enough rate. If you go to the BUY/SELL tab and put the rate in as 6 and the amount as .007 then the trade should execute instantly and most of your GBP should be converted to 7 thousandth of a BTC.
Sincerely,
Team Intersango