Quote from: JohnWayne99 on July 05, 2012, 09:47:46 PM

and because of you're awkward system it left 0.04 pence in my account, which i agree to forfeit on account closure, if you are capable of performing this simple task,

They were always, and also today, very responsive to me. I did not make an issue of 0.04 pence and I did not question their capability of closing an account, though. You should not call the system awkward because a tiny amount is left after a deal. That is simply the way trading systems work.

You might want to try politeness. It works miracles.