Quote from: Marco Krohn (GM) on January 15, 2015, 01:17:46 PM

Quote from: freavida on January 15, 2015, 05:09:44 AM

Hi GM,

I would like to ask when will you fix the issue with delayed payout?

Thanks!

I am not aware there are problems with delayed payouts. If there is an issue please file a support ticket.

Delayed payouts can happen for three of reasons: (i) credit card payments (payouts will accumulate for a number of days in your account), (ii) small payouts (below the dust limit, will accumulate in your account, until they are above the dust limit), (iii) no payout address registered (coins will accumulate in your account).

By the way: all transaction fees are paid by Genesis Mining, so this does not affect anyone's payouts.

Hope this helps,
Marco

Hi Marco,

Thank you for your reply. I already file a support ticket and has some email exchanges with Craig Kiltie. He said that they are discovering issues after the upgrade last week, they thought it was already resolved but they found out that payouts have not been going out properly for those with contracts that were purchased or upgraded over the last few days.

I purchased a contract last January 12, 2015. I just want to know when will be the target date of restoration. As a newbie I am a bit anxious though your customer service answer every e-mail/questions that I have. I plan to purchase additional hash power on my current plan if the result is good.