Re: ANX New Debit Card Offerings, Updated Mobile App and STR Relaunch
You just said paid for a card. Once you verify the card is free the card plus and is you have express delivery they upgrade the card to the black one. You should not have paid for a card when the offer is till the end of the month. They should just upgrade the card with your express delivery :-)
I paid for express and ordered the premium card, I was hoping to get an additional card, the plus, so I can have two cards.
Just got an email; "Thank you for submitting your verification documents.
We have sent you via registered post and a free ANX Plus card, a unique passcode to the address stipulated in your KYC documents. Once received, please login"
Am I getting the plus on additional to premium?
To answer your question about payment: The cards was really cheap, the shipping cost more than the cards.
Cheers,
monbux
I havent received any status. I sent a mail, and in the mail they asked me to pay more for the Premium. I think there is a big misunderstanding.
I just woke up in the midle of night to match your time zone, so I can disscuss this with support in a effecient way.
Here is my new question: I paid for Premium and express shipping, will they include the free card and the verification note in the express shipping?
Btw: I think this misunderstanding stems from my lack of English, and im sorry for that
This seems to be a special case. You paid for a premium card AND express shipping? One of the offers for our campaign was that you could get your card upgraded to premium for FREE if you chose express shipping, in which you did. Anyways, you should be getting another ANX Plus debit card IF you had just verified during this "freecard" campaign. It will be sent out with the verification code, but I'm not sure if you'll receive the cards both at once. If you have anymore questions, feel free to ask.
Cheers,
monbux