Quote from: dcweb on January 27, 2015, 08:27:44 AM

Are the support staff very thick or do they just play the act very well??? Or do they not understand English?

I contacted BitmainTech by email about them changing the price at the time I was purchasing.

My email to them...

I am not happy with your company for changing the price as I made an order. That is the wrong thing to do and misleads the customer. I added the product to the Cart and it was US$341 but when I payed it changed to US$370. If you are going to change prices you should delete the old product listing and create a new one, not edit the product listing that people are currently purchasing from.

I would like a refund of the difference because it was very deceitful on your part. I worked it out to be 0.097 BTC extra that I payed because of your editing.

Reply from info@bitmaintech

Hi,
sorry for the confusion.
price will be adjusted from time to time due to marketing policies.
When you place the order, the price in our website should be followed.
Thanks for your understanding.

Best Regards

BITMAIN

My reply back

You changed the price as I processed the order... This is how the events happened.

1 - I opened the product page for the S5, It had the price of US$341
2 - I added the product to my cart, the price displayed was US$341
3 - I went to the checkout to choose shipping and confirm while the whole time it showed US$341
4 - After I had confirmed the order the price magically changed to $370

Why should I have to be understanding? The price changed while I made the order. Like I have said, the price was US$341 until i got to the payment screen. Because of this I did not notice the changed price. This was very deceitful.

Like I said before, you should not be editing existing product listings. If you want to change the price, you should be deleting the listing with the old price and creating a new listing with the updated price.

Reply from info@bitmaintech

Hi,
The product in the cart cannot show the latest info after we update it.
Suggest you add it to cart when placing the order, then you'll get the correct info.
We'll consider your suggestion in future.

I can assure you that it DID change. Could someone from BitmainTech actually take this seriously instead of trying to sidestep this.

I suggest you send a PM to Bitmain_Janet. She seems to be the magic person that correct situations like this.