I just saw that you edited your thread, glad that they answered you . Let us know and keep us updated with how things does. You still may have chance to get your bitcoins refunded ...
Still ..; some people are saying that your Bitcoins have been obtained from Bitsmap hack ... If it's true then you may not get refunded at all.
So I will ask you straight , did you got your 20
BTC from Bitsmap hack ?
These coins have come through mixer before reaching out this address. It seems, the person from which he bought coins at lower price mixed his coins through mixer and hence he received those coins. Details: