Quote from: Turanjian on January 30, 2015, 04:51:41 PM

Quote from: pawel7777 on January 30, 2015, 02:28:01 PM

Quote from: Turanjian on January 30, 2015, 01:49:54 PM

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What to watch out for since the hack:

(1) When you withdraw funds in USD from Bitstamp, expect bank fees + withdrawal fees to now exceed 0.3%. Bitstamp refuses to "investigate" these outrageously high fees, or to state any position whatsoever. In fact, if you ask any questions, they want to CHARGE you 30 before they will do anything. This happened twice in a row for me, so this is obviously not a one-time thing.
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? They tried to charge you 30 just for answering question? I don't use BitStamp, don't have much sympathy for them, but I find it hard to believe.

And what do you mean they refused to investigate their own fees. The fees may be high, but if they charge them as agreed, there's nothing to investigate.

The official withdrawal fee is 0.09%, and in theory the intermediary bank in the US might charge a fixed fee, of, say $20 plus perhaps an additional 0.05%. Including Bitstamp's fee, in my case I was charged $373 to withdraw $120K. Such high fees do not occur in normal banking transactions. But Bitstamp's customer service said that I would have to agree to pay another 30 (their "bank charge") before they would ask the bank to justify this charge. When I asked them if they considered this bank charge to be reasonable, Marko in customer service refused to answer the question.

From the FAQ on their website:

Quote

Not regarding to withdrawal method, a fee will be displayed before executing the withdrawal and deducted from amount. SEPA withdrawals are charged with fixed 0.90 fee once your funds are converted to EUR. Minimum amount for SEPA withdrawal is $10.00. International withdrawals are charged with 0.09% fee, minimum fee is $15.00. Minimum amount for international withdrawal is $50.00.

So you've definitely been overcharged.
You can pay and then threat them with legal dispute. They're UK registered and by UK law they need to properly inform you about any fees.

BTW do they provide any receipts with all the fees shown?