First Coinographic says this:
We WILL deal with any order or issue filed with us via our web form within 48 hours.
Then coinographic says this:
As funding is going to take place from my own personal funds, it may be that you have to wait up to a maximum of 14 Business days for your coin to be funded.
...
You can expect your coin refunds to be delivered to you within 30 days from your request.
...
As with the coin funding, these payments will be coming from personal funds and as such it could take as long as 90 days for you to receive a full refund. We do propose your refund be paid to you in three installments, with the first installment due to you within 30 days of your request.
...
A bit of double talk? Seems like they won't be able to deal with each and every customer issue/complaint/order within the promised 48 hours.
We WILL deal with any order or issue filed with us via our web form within 48 hours.
Then coinographic says this:
As funding is going to take place from my own personal funds, it may be that you have to wait up to a maximum of 14 Business days for your coin to be funded.
...
You can expect your coin refunds to be delivered to you within 30 days from your request.
...
As with the coin funding, these payments will be coming from personal funds and as such it could take as long as 90 days for you to receive a full refund. We do propose your refund be paid to you in three installments, with the first installment due to you within 30 days of your request.
...
A bit of double talk? Seems like they won't be able to deal with each and every customer issue/complaint/order within the promised 48 hours.