won 2 of the daily leader boards on satoshidice more then a week ago but I never received the prizes, I contacted them by email (no response) and via this forum and have gotten 1 pm (3days ago) but still no prizes paid out -_-
Hello sorry for the slow response, these prizes are awarded automatically to the account a few minutes after the day ends. You have two accounts and the one that won has received the prizes as a balance increase of 0.15 BTC.
This is on your website: With the new system, there's
no account needed for playing. You'll automatically be given your personal URL that is saved in a cookie. Set your user alias, deposit some coins an roll away!
How can I have 2 accounts then? I just go to your website on my browser and I filled in a nickname once. I won the prizes on that account but when I go to your website at this moment I still don't have the 0.15 BTC, how do I get on the right account? (nickname is still the same as when I won the prizes.)
EDIT: I got 2 seperate URL's in my history with the same nickname, don't know how this happened but got on the right one now and the BTC is on it. Thanks.Yes! Sorry this is a common scenario and we should have suggested that that was what has happened.