Quote from: IronWhisker on February 19, 2015, 04:01:15 AM

If CAVirtex is truly a legitimate operation, then CAVirtex needs to perform the following actions :

1. Send out an email to all clients informing them about the planned closure. It's not acceptable to simply post a message on your website or twitter. You need to make reasonable efforts to communicate this major event. This should take about 2 minutes (literally) to implement an email broadcast to all clients ...

2. Communicate a plan of how/if/when CAVirtex will re-enable BTC/LTC withdrawals. While CAVirtex indicates that disablement of withdrawals is "temporary" there's no indication of when BTC/LTC withdrawal will be re-enabled.

3. Communicate a plan of how CAVirtex will return BTC/LTC funds to clients. While CAVirtex indicates BTC/LTC funds will be returned to the address provided in the user preferences, there's no mention of when, or how BTC/LTC funds can be transferred.

4. Communicate a plan of how CAVirtex will return CDN funds to clients. While CAVirtex indicates that disablement of withdrawals is temporary, and that CAVirtex will "communicate" with clients that hold balances after March 25th, there is no explicit statement of how/when/if CDN funds will be returned. Also what happens if clients are not even "verified" yet ... I suspect folks will have a hard time giving you ID documents given the current situation.

5. Elaborate what happens after March 25th. Statements made by CAVirtex are very open ended and do not articulate what happens after March 25th for remaining balances. I don't think it give us the warm-fuzzy's that CAVirtex will communicate with us after March 25th ...

If CAVirtex is "solvent" and has maintained 100% reserves to payout client balances it should have nothing to hide at this point.
Please communicate a detailed plan, and provide regular updates if parts of this plan are "to-be-determined" (like reactivating withdrawals for example!).

Yes I agree with you. Why didn't they send out a mass email.