Quote from: whetherman on February 25, 2015, 06:13:19 PM

Quote from: infinitechaos on February 25, 2015, 05:59:03 PM

LOL, did the rep follow up on the ticket on his own? Or had you recently replied to it to 'bump' it in their system?

I never receive replies to the tickets themselves, even after 'bumping' them. The only way I've been able to get a reply is by mentioning the tickets in the Cryptsy chat box. But they recently scolded me, telling me the chat box was not for support issues. But each time I mention the tickets there, I get a reply, never fails. Now only if I could get a resolution instead of a request for more patience on my behalf, well that would be something!

I've heard that if you have a verified account (i.e., if you give them your identity) that suddenly the support services are like 100x better and more effective.

3 months though...damn.

So I have at least another month of waiting. Great.

If they are blowing you off in chat i'd say start a dedicated name & shame thread in this forum. Plenty of people will help keep it bumped to the top. Cryptsy deserves to be shamed until they change their ways or loose all the customers. Just my 2 sat.

That sounds like a veiled threat to ban people who mention overdue support tickets in the trollbox. Censoring people's complaints makes Cryptsy look awful. I had to wait weeks for a support ticket to be resolved ans also got palmed off with a request for more patience on my behalf. Others with the same problem are telling their stories in the following thread.

https://bitcointalk.org/index.php?topic=943241.0