Quote from: officialsavage on August 02, 2012, 08:16:18 PM

Well dude looks like you aren't getting your money back. Kind of a big mistake on your part, but any financial business should have the kind of customer service that gets you your money ASAP and works out the issue behind the scenes for themselves. Too bad these businesses are so new that customer service is not yet #1 priority for them. Hopefully you didn't lose too much.

I resent that. You have no idea what needs to go on in order to get the funds back for this customer who sent it to the wrong account. We have to chase after the person who has the funds and get everyone to agree. The fact I exchanged many and many emails and posted on this thread shows we have the best customer service. Please try our service before making comments about our supprt.

Quote from: MrCrappy on August 01, 2012, 03:18:25 PM

Negative.

See your email

Quote from: Gyrsur on July 31, 2012, 01:03:59 PM

Quote from: Yankee (BitInstant) on July 29, 2012, 02:21:01 AM

I know, it sucks. Basically Mark is in Europe and I'm in the US. He lives in Tokyo, which makes timezones crazy.

We need a better way to handle a situation like this, but honestly this was the first time it ever happend!

Any progress here?

Yes, it was completed.