Quote from: Michael (GM) on March 07, 2015, 10:49:29 AM

Quote from: Gh0stG on March 07, 2015, 07:39:31 AM

Been over 24 hours since I clicked contact support and explained my situation to you guys and have received absolutely no response from you whatsoever........ You guys scammed me?

Gh0stG, If you fill out that form you showed, and submit it, then a ticket will be created and you will be emailed details of that ticket, including ticket number. Please supply us with that ticket number, because I can't find any request on your email address. I can find an order, but no tickets. Or please try again. You might also create a new ticket by going here if the contact form does not work for you: http://genesismining.freshdesk.com

But why cancel because of the wrong amount of hashrate? You can add all the hashrate you want to your account. You will have separate contracts for each order but you can manage all associated hashrate as if it were one.

Quote from: birdcat90 on March 07, 2015, 09:37:26 AM

wow, my payout now increased from 6k to 14 k

this look like GM on recovery...cmon Gm i know you can do it...lol

Awwww, why GM on recovery? The quality of our service has never changed. The amount of payout depends a lot on external factors such as Bitcoin value, difficulty, luck, etcetera. Obviously we do not have control over those. But we do have control over the mining part, and we do a very good job at that, which is the service we offer. You know we can do it because we have been doing it. Always.

Now the new site you gave me works with tickets and actually sends an email out saying a ticket was created. Here is the ticket number. Ticket ID - 6686.