Hello,
I was very excited to start mining for Bitcoin. I was most interested in the Spondoolies SP20 Jackson. They were out of stock just about everywhere, but I found them in stock at a particular website, bitcoinware.net "The Canadian Crypto-Mining Source", and I ended up springing for 2 of them, paying well over MSRP.
I ordered them under the impression that they were brand new units.
I received the two units today (I can prove that with the DHL shipment tracking information) and am quite unhappy with their condition upon arrival. They were packed very well and the boxes were undamaged. But one of the SP20 Jacksons had a circuit board that was out of place, to the point where power cables would not be able to be plugged in, and both of them seem to have been used. By the looks of them, I believe they have been used quite a lot. I say this because the heat sinks that are visible have accumulated a lot of dust, and some of the dust even looks burnt from heat. I have attached pictures of these units to this post, although they do not do as much justice as looking at them in person.
I called BitcoinWare.net and informed them of the situation. I asked the man I spoke to whether the miners were shipped new or used. He could not exactly answer that question. He did say that they are tested prior to being shipped to make sure they are in working condition, for a few hours at the most. He also asked me to send pictures to them of the SP20 with a misaligned board.
I am coming here today to publicly state that I feel I have been defrauded, and would like to give BitcoinWare.net the chance to prove otherwise. Whether purposely or not, I received the items in far worse condition than I expected to. I would like a complete refund of my money, and I will happily ship the units back to BitcoinWare at their expense. Otherwise, I would like 2 brand new, untested, original manufacturer sealed units, and I will also happily ship these units back to BitcoinWare at their expense. I will post any and all pictures requested of the hardware in question. I will also happily, only with BitcoinWare's permission, remove the top cover and take more in depth pictures of the hardware if more evidence is needed. I will not be using the SP20 Jacksons for mining or anything else. I have only removed them from their packaging to take pictures. I will be leaving them in exactly the condition which they arrived.
Pictures: (Warning: the pictures are large)
Top of boxes:
http://postimg.org/image/a6oxgwyalBottom of boxes:
http://postimg.org/image/qf55qe74tOne unit's heat sinks:
http://postimg.org/image/ftlaee0t9/Unit with misaligned board's heat sinks:
http://postimg.org/image/8sxallz19/Unit with misaligned board's connector face:
http://postimg.org/image/n5qqjxj19/