yeah, it was pretty useless wasting a whole week, screenshots and 10 emails trying to tell Patrick that the website lagged during a buy period.
I won't be using or recommending you again. Good luck.
Hi bobcaticus,
I'm sorry to hear that. Generally, we will pay a refund if there was a malfunction of our trading platform, every time. As mentioned in our emails to you, we need a verifiable explanation of what exactly happened. You repeatedly said, that the market "lagged", but we cannot use this information for a refund. (We need something like: Tried to close the position X at 2015-03-26 12:00 UTC, but the market was not updating/website was down)
I read all your messages, again but I cannot find any details other than lagging and a reference to a position, which was open for less than a minute, in time-frame when we had no known problems.
Please also note, that we cannot refund missed market-entry opportunities, for logical reasons.
You are free to post all details here in the forum thread, of course. Maybe someone knows something about the problems you had.
best regards!