as per the emails i sent:
2. Position was possibly opened as expected, due to lag I did not see it hit live.
3. Tried to close position but 1Broker was unreachable for 2 or so minutes.
4. Position closed immediately.
Hi bobcaticus,
after some internal discussions about your problem, we decided to refund you the loss of the affected position. (which was already credited to your account) Although we cannot find evidence about technical problems on our side at the time of your trade, we want to act in good faith, here.
@all: Please do not trade on our platform if you have any sort of connectivity problems. In order to fix these issues, please send us a detailed report (time stamp, error message), instead.