yeah, it was pretty useless wasting a whole week, screenshots and 10 emails trying to tell Patrick that the website lagged during a buy period.
I won't be using or recommending you again. Good luck.
Hi bobcaticus,
I'm sorry to hear that. Generally, we will pay a refund if there was a malfunction of our trading platform, every time. As mentioned in our emails to you, we need a verifiable explanation of what exactly happened. You repeatedly said, that the market "lagged", but we cannot use this information for a refund. (We need something like: Tried to close the position X at 2015-03-26 12:00 UTC, but the market was not updating/website was down)
I read all your messages, again but I cannot find any details other than lagging and a reference to a position, which was open for less than a minute, in time-frame when we had no known problems.
Please also note, that we cannot refund missed market-entry opportunities, for logical reasons.
You are free to post all details here in the forum thread, of course. Maybe someone knows something about the problems you had.
best regards!
2. Position was possibly opened as expected, due to lag I did not see it hit live.
3. Tried to close position but 1Broker was
for 2 or so minutes.
4. Position closed immediately.