Quote from: RockMinerOops on April 07, 2015, 02:01:02 AM

What happened to instant cashouts?

Hey RockMinerOops,

I've included below a post from yesterday where we speak a little more about withdrawals. If you have any questions, please connect with our Support team!

Thanks,
Jenny

Quote from: NitrogenSports on April 06, 2015, 02:21:23 AM

Since 2012, we've prided ourselves on putting you, our bettors, first. To us, this means providing great customer service, and best-in-class security measures to protect your funds.

As of a couple of weeks ago, some of the metrics triggering a manual review were revised and strengthened. As expected, more withdrawals are now being caught. The majority of these are still processed in fewer than 8 minutes.

There can definitely be a debate around the speed of a withdraw vs the security benefit a brief review of the withdraw. After reading today's comments, we know that some of you place more value on speed. This is something we'll take very seriously as we strive to achieve the right balance.

We've read the last handful of posts and have passed these concerns onto the security and technical teams for their review. While we further tweak the requirements, we'll take these complaints seriously.

Again, we believe that in certain cases, occasionally taking a few minutes to review a withdrawal is in your best interest.

Thanks for your understanding!
Nitrogen Sports