Quote from: fox19891989 on April 08, 2015, 12:14:19 AM

Quote from: Gerrit on April 07, 2015, 11:54:40 PM

My experience with LuckyFlop: It's probably one of the best bitcoin poker sites to get free money. There are a lot of freerolls and the skill level of the players is imho lower than at other sites. The software isn't perfect, but isn't terrible either. In my opinion the Windows client doesn't add anything to the HTML5 client.

One of the biggest downsides of the software is that it doesn't show the right "Lucky Points" balance. In the Windows client it shows a balance that is like 600 points higher than my actual balance, it looks like points used as buy-ins for freerolls aren't deducted from this balance. At the homepage there's another balance, this one should be accurate. But for me it is really impossible to get the balance live updated. Refreshing is required, but it only helps me occasionally. I've played for hours in the past without any change in my lucky points balance (and no, I am not stupid, I know which tables and which hands qualify for points). As this whole balance thing is very confusing I've contacted support a few times.

The support of LuckyFlop is definitely below par. I am not sure, but it looks like the sole owner is doing the support as well. He's maybe a good coder, but client support is something else. When I'm having issues I get replies like: "it does work I know it works" and "works for everyone". He's treating me like I'm retarded. When this is your mindset things will never improve. The owner isn't interested at all in my issues, he didn't ask which browser I use, he's self-righteous and doesn't believe me at all.

As I want to have my balances live updated and don't want to wait for hours until it's updated, I'll quit playing here. Too bad the owner doesn't listen to his users when they are having issues. I am not interested in a long technical discussion here at btctalk. The owner knows the problem, but isn't interested in solving it. LuckyFlop definitely has a great potential, but I think the mindset has to change drastically.

"There are a lot of freerolls and the skill level of the players is imho lower than at other sites." Are you sure? Players play in LF also playing other poker houses, freerollers are playing everywhere. Sandal_hat won the 3rd of betcoin 10btc freeroll last week, and got 0.8+ btc, in LF there are good players.

About the PC client, at least LF client doesn't have connectivity issue like SWC, no lag, good enough for me.

I don't think site support is below par. The site owner is the support, so you can talk with him in the lobby when he is online. Every other casinos claim their support is 24/7, but none of them is real 24/7. I don't think that kind of fake 24/7 support are better than LF, at least you can talk with site owner here. Cheesy

I have sent support tickets to BETCOIN.AG and some other FAMOUS BTC casinos some weeks ago, but still no answer from them. Sad

IMO, LF support is above par, at least he is not ignoring you.

Thank You FOX!

He is calling all the players which are the same players at GAB and BTT.ORG below skill level? I see a lot of good players which I can list that make top 5 in the bigger tourneys that we have. Im straight forward and I try to fix the issue fast and sometimes people might think my attitude is not perfect but Im 100% here all the time and I 100% answer EVERY EMAIL with some kind of response in a timely manner usually with in minutes if I'm online and if I'm off line and you email me I will answer with in minutes from mobile unless its a WD payment question before 24 hours.