Quote from: Spondoolies-Tech on April 08, 2015, 09:41:09 AM

Quote from: HerbPean on April 07, 2015, 03:05:34 PM

Soooo here my experience with the RMA.

First, if you don't run your machine in a perfect condition (Not like me cracking a window so the intake got fresh air), you might want to think 2 time before sending your machine back. BTW, my other machine was next to this one and it's still run rock solid. (1654gh) So I guess that was a bit of bad luck ...

So as I was using my SP20E close to a cracked windows and they found some corrosion near a capacitor. Also dust (because I didn't want to open it to void the warranty) and it's not under warranty because of the corrosion. Both ASIC 0 and 4 on each blade (which are the first one next to intake) are in bad shape.

Asking 200$ (105$ shipping and 95$ for the diagnose) for the exact same machine.

Asking 250$ per board to replace them plus the 200$ us.

Sooooo next time you run one of those close to a windows. You should keep it home I guess. Open it yourself, have a look or find a electronic specialist to have a look. It will save you time and you machine.

If I knew, I would simply disable the Asic and keep like this ...

but now for 200$ us ?

Not even sure it worth to get it back ...

Hi HerbPean,

We're very sorry to hear you are unhappy with the service you are getting.

The unit at hand has experienced massive corrosion as can be seen in the images below:

These are just a few examples, there's extensive rust and corrosion damage across the boards. This damage can only be caused by exposure to either extreme low temperatures, very high humidity, or both.

The unit has been damaged so badly it can only be fixed by replacing the boards.

We take pride of the quality of our units and service yet even our units have their limit, just like any other electronic device.

Our customer service has RMA several units as I'm sure the forum members can verify, however we cannot cover damages that are caused by improper maintenance.

Our team will continue to work with you as best they can to help you out and will be happy to continue doing so in the future.

Regards,

Gadi

Gadi,

Looks like you guys think I want my unit to be under warranty. This is not the case...

My entire point was : Guys with my "RMA experience is" ... make sure you have a unit not running in the same condition as me before sending it for an RMA.

My entire unhappiness is about the two options on the table.

1. 200$ for getting your unit back as is.
2. Pay 500$ for 2 new blades plus 200$.

That is what I shared with the community.