Quote from: Dizzee on April 09, 2015, 08:12:06 AM

Just thought I'd both share this and (hope they are reading this an do something)

I have an account with cex.io / ghash.io

I have bitcoins in my account.

I smartly set up 2 step verification.

All good yes?
One of the problems with 2 step verification (using the phone app) is that if you swap, lose, or simply upgrade the software on your phone or anything that means you need to re-install the authenticatior app You need to access your account to set it up again. The problem with cex is there is no way to access your account without the authenticator. All my emails to CEX.io have been ignored (to the point where I have no idea if they are receiving them... and of cause it is impossible to submit a ticket without first logging in.

anyway... my experience with cex, enjoy Roll Eyes

I'm using Authy and I didn't experiencing this problem because my authenticator tied into my phone number.
Even I changed my phone or upgrade it, I won't lose it unless I lost my SIM card.

Also why upgrading the phone software need to reinstall the authenticator app?