So because GAW never established any checks and balances, any corporate polices on behavior everyone got to do what ever they liked. Customer Support did not exist because there was no policy for it. It was up to the individual support rep to decide how they treat a customer unless they are told by management to fuck em.
Well, they were able to sniff out that taylan unal employee that stole from them, so that's some kind of oversight, at least.
Oversight? Did you read that particular email exchange? I believe it went something like this:
GAW1: Hey GAW2
GAW2: Ummm, yeah?
GAW1: One moment
GAW2: OMGOMGOMGOMGOM I'm so sorry I don't know what I was thinking I just started using some of the discount vouchers and I was going to pay it back honestly but it just kinda ran away from me I can't believe I did this I am crying so hard that snot is dribbling down my chin please don't fire me I hate myself . . . .
GAW1: Huh? Wut? I mean, *cough*, yeah that was what I was going to speak to you about, you're in serious trouble young man.