Re: [ANN] Spondoolies-Tech - carrier grade, data center ready mining rigs
It's sad to see what used to be a good company neglect it's customers. Sell out all your kit and then neglect customer service 
Its not true, I still get immediate and effective response to my support emails. In fact just this week i had a sp35 that kept locking up and I opened up ports to allow support to remotely access the box to troubleshoot it.
Time to respond to first email: 15min (9pm Israel time!). Next morning (9am Israel time) request for port access and logs.
It has always been so with them. You just have to be aware of the time zone and working week differences and be polite and patient and you will always get a good response in my experience.
It's true, SpondooliesTech does not honor their warranty. They ship DEAD and DEFECTIVE SP20Es and they refuse to RMA them. This company cannot be trusted.
I'll be selling their DOA SP20Es on eBay as Spare Parts because I'll never get anything from this unethical company.
Hi Miasma,
Our team has contacted you multiple times and requested to have a session to verify the status of the machines and attempt to debug the situation. These sessions have a very high success rate yet you have repeatedly refused to help us assist you. Even then, you have been offered to RMA the machines but have chosen to ignored our communication attempts.
We certainly honor the warranty and would like to help, but we cannot do that without your cooperation.
I again ask that you reply to the latest communication and proceed with the RMA process.
For clarification, only communication with support@spondoolies-tech.com is documented and officially responded to. We do our best to answer questions asked on the forum but can only guarantee response to contacts to our official support email.
If the issue is not resolved to your satisfaction after you respond to our communication, I will gladly take ownership of your ticket to see that the issue is resolved.
We appreciate your support and cooperation,
Gadi