Quote from: BetVIP on May 01, 2015, 12:22:13 PM

Quote from: Tlee88 on April 30, 2015, 09:07:53 AM

Quote from: Itsmylife on April 30, 2015, 06:15:19 AM

Quote from: BetVIP on April 29, 2015, 07:16:33 PM

Quote from: Itsmylife on April 29, 2015, 03:30:56 PM

please check my friend's account ( mybadillusion@gmail.com ) . He told me your site still not pay him ( 5 days past), and when he sent a message for your supporter, they have sent for him this sentence "Your withdrawals have been subject to an inspection as there is some unusual activity on this account. Please be patient with us during this time." ?
Please tell us , he must wait how long to get his payment?

Your friend withdrew his entire initial deposit. He did not complete the wagering requirements - in fact he only bet 25mBTC before withdrawing it! He therefore is not able to withdraw the bonus funds as these will be deactivated. He had his 1 BTC returned to 1JbQAQaouEYDpnDgLRSb2WXCtu9wyoabb8 as he requested.

His bonus is therefore inactive. You can not get a first deposit bonus, withdraw the entire deposit and then expect to keep the bonus. The bonus funds can not be withdrawn and he will not be receiving any more from us. This is the suspicious activity that was referred to,

Kind regards,
Jessica

sorry, I don't understand. He told me that he can withdraw his money ,which means it has met your requirements . Because when I played in another gambling site, whenever I met all their bonus requirements , the withdrawal button will be enable

I think this is the problem arising from the laws of their bonus. The law is not clear and coherent, it has created loopholes makes customers accidentally (or intentionally) violation.
Through this we can see their lack of professionalism in customer support (response delay message, no support on weekends). It made me think their number of employees (including jessica) no more than 5 people.

Hi Tlee,

I do not see bonus abuse as a lack of professionalism. We have been nothing but helpful to you and as we have explained a few times, we do not yet have 24 hour support. Our bonus laws are very clearly laid out on our website and I have personally explained them to you as well.

It takes many people to run our business, the support team is just a small part of a large team. If you have any questions or queries, you can always mail our support email address and we will respond to you every single time.

Regards
Jessica

Hi Jessica,

You always said that if you have any questions , then mail it to support@betvip.com. But though I sent several times but never received a reply

from the email address. Do not tell me 24h even I have sent email over a week but did not receive any reply but received all the promotional emails

from BetVIP. What do you think about that ? All just empty words for bluff.