Quote from: kodeon.CEO on May 01, 2015, 05:07:47 PM

Quote from: bahamapascal on April 30, 2015, 07:14:17 AM

Hi, is any one having problems with the log in system at MtGox?

Here is what happened to me. I started the claiming process, went through the enter password and changing the password and got to the fill out form. Unfortunately I wasn't sure what amount I had to put in the claim, so I got this information a couple hours later when I got back home.

Unfortunately I was logged out automatically (due to being in active for longer period of time) and can now no longer log in, neither with my old password, nor with the new one.

Am I the only one? Any suggestions here what I could do about it?

May I ask what browser you are using? I cannot seem to get past the changing password step, the button "Change Password" seems to have no functionality for me. I have tried chrome and internet explorer.

If you have a Kraken account (or create one), you can submit a ticket for this issue (a screenshot helps). There does seem to be some kind of issue with the MtGox claims site where certain users are finding that buttons aren't clickable. We are working with the trustee on the behalf of our clients to get this resolved.