Post
Topic
Board Service Discussion
Re: Primedice is ignoring my support request after communication, it's been 12 days.
by
UploadDOT
on 04/05/2015, 10:33:40 UTC
My apology for the delay & lack of professionalism. You didn't provide enough information to verify ownership of this account as you were unable to sign addresses. However, given the information you provided I can send the equivalent balance to a new account for you. Please email us back with your new username. We get at least a dozen emails a day from users claiming to be other users and we often lose sight of emails such as yours where the account-holder is not able to provide very strong proof.

I strongly recommend setting a password, email and backup bitcoin address under profile of your new account so we can quickly & securely help you recover your account in the future.

I was unable to sign an address because i sent the coins from localbitcoins, i'm sure a majority of your users send coins from addresses that they have no control over.

I provided really detailed information, such as how long i was logged in, no one accessed my account since and provided my browser information and deposit address transaction id and a screenshot of my localbitcoins account which had the same username of my primedice account. The username is also public and has 100's of feedback.

Anyway thank you for coming to a resolution, after "forgetting" about me.

Quote
Hey,

Sorry for the delays, we receive bulk amounts of email, many in different languages and every now and then a work in progress gets lost, and unfortunately that was yours.  If you make a new account for security purposes I can transfer your full balance over to it.

Thanks,
PrimeDice

Looking forward to seeing my balance show up on my new account.