Quote from: boopy265420 on May 04, 2015, 10:42:40 AM

Quote from: UploadDOT on May 04, 2015, 10:33:40 AM

Quote from: Stunna on May 04, 2015, 01:43:14 AM

My apology for the delay & lack of professionalism. You didn't provide enough information to verify ownership of this account as you were unable to sign addresses. However, given the information you provided I can send the equivalent balance to a new account for you. Please email us back with your new username. We get at least a dozen emails a day from users claiming to be other users and we often lose sight of emails such as yours where the account-holder is not able to provide very strong proof.

I strongly recommend setting a password, email and backup bitcoin address under profile of your new account so we can quickly & securely help you recover your account in the future.

I was unable to sign an address because i sent the coins from localbitcoins, i'm sure a majority of your users send coins from addresses that they have no control over.

I provided really detailed information, such as how long i was logged in, no one accessed my account since and provided my browser information and deposit address transaction id and a screenshot of my localbitcoins account which had the same username of my primedice account. The username is also public and has 100's of feedback.

Anyway thank you for coming to a resolution, after "forgetting" about me.

Quote

Hey,

Sorry for the delays, we receive bulk amounts of email, many in different languages and every now and then a work in progress gets lost, and unfortunately that was yours. If you make a new account for security purposes I can transfer your full balance over to it.

Thanks,
PrimeDice

Looking forward to seeing my balance show up on my new account.

After Stunna's statement this should be finished. PrimeDice needs to show more professionalism and quick and effective customer support in future to avoid such miss understandings. The bitcoin deposit address should be permanent at least for a certain period for active players for players to not have problems in future.

I'm just umm.. eagerly waiting for the funds to show up on my new account. Let's see if they forget about me again.