Quote from: Glucose on May 09, 2015, 08:05:52 AM

I didn't expect to create such a large discussion about PD support Cheesy

ahah.

I understand Stunna & Edward want to handle support themself for security reasons but it's really a bad idea in term of customers service. It's not very professional and really slow in comparison with others websites (Fortune Jack for exemple..). They should hire someone they trust where they live.

My problem is not complicated. I want to remove 2FA because I lost my phone. Only way to remove it is to send an email to support (that's quite stupid by the way).

I have sent them a signed message of an address I used in the past. It should be enough to prove I'm not a scammer Cheesy

PS : Still waiting ;-)

Problem is that they get loads of emails from people trying to remove 2fa or change passwords of accounts that are not theirs . So its hard to sort out ones that are rly issues from others that are just attempts to social engineer a way into somebody's account.

And now Edward is on holiday so its all on Stunna , and he is very busy man.

So please be bit more patient , i will let u know as soon as Edward is back and i will remind him to sort out ur issue. Tnx.

Btw thats also the reason for fb giveaway to be little bit late. But i will credit that today over tips , it will cause some spam on chat but since people are getting nervous , better that than waiting couple more days Cheesy

edit: Just credited facebook giveaway. Good luck playing!