Quote from: cathoderay on May 12, 2015, 01:44:17 AM

Quote from: Bicknellski on May 12, 2015, 01:32:51 AM

Quote from: cathoderay on May 12, 2015, 01:16:21 AM

I'm not a fan of ticket support - it's an easy way to be ignored. That's why crooks like GHash/CEX/BAN use it. A good support system is open & transparent.

Spondoolies has one.

They seem to use it well enough.

You need something more than Dogie shitting on every thread. At least they try.

I'm willing to give them the benefit of doubt, they do however have a lot of damage to repair - & if this ticket system doesn't work out right, I fear the worst for them with regards to yet more customer backlash on this forum.....

Let's hope they do it right.

Not easy work. That is why most fabricators want the benefits of selling to fewer customers and not to the general public as it is a cost savings and a hassle savings. It is not easy to build a CRM system including finding the right team. Having 2 or 3 or 10 customers versus 1000's is a no brainer really.