Quote from: Minnlo on May 14, 2015, 05:27:53 PM

Quote from: Glucose on May 14, 2015, 05:10:13 PM

Quote from: Havelivi on May 09, 2015, 08:49:20 AM

Quote from: Glucose on May 09, 2015, 08:05:52 AM

I didn't expect to create such a large discussion about PD support Cheesy

ahah.

I understand Stunna & Edward want to handle support themself for security reasons but it's really a bad idea in term of customers service. It's not very professional and really slow in comparison with others websites (Fortune Jack for exemple..). They should hire someone they trust where they live.

My problem is not complicated. I want to remove 2FA because I lost my phone. Only way to remove it is to send an email to support (that's quite stupid by the way).

I have sent them a signed message of an address I used in the past. It should be enough to prove I'm not a scammer Cheesy

PS : Still waiting ;-)

still support is much big problem for primedice to handle a large number requests each day, about my another account i had to wait to get reply from them almost 19 days for an issue there and i hope so you too get reply very soon maybe in 19 days. Cheesy

I'm still waiting. It's been 10 days.

I hesitate to post here every day until they answer my support request...

Waiting for 10 days for an email reply is just terrible, especially after you have already provided a signed message to prove the legitimacy of the request.

Hopefully the new email recovery system will be launched soon (https://bitcointalk.org/index.php?topic=208986.msg11347013#msg11347013), and will reduce the number of support requests and clear the backlog.

Hopefully yeah. Let's wait a little more. I keep you all updated :-)

Quote from: MICRO on May 14, 2015, 05:21:34 PM

Damn sorry bout that . Im gonna ask Edward to do it , he is probably sleeping now but when he gets up.
Can u resend urs email so he doesnt need to try and find ur email.

Thx Micro. I just sent you a PM.