congratulation for winning that freeroll tournament, admin is busy person and will come back later maybe in a day or can take up to a week to resolve this issue.

Nothing wrong, the admin here is not the type of person that take on complaints seriously. If you take a look at few pages back, I have constantly complaints about the minimum required players to start the game but it has not been taken into consideration yet.

You will need to constantly sending them email to make them aware of the withdrawal